DSLR Rig Review - Response

I'm very interested in the Pegasus gear for a Sony EX1R

Dennis,
Very nicely done. I appreciate you professionalism and the fact that you did what you did (making this video) shows how deeply you care about what you do, and who you do it for, filmmakers. I say Patrick and Konrad at In[Focus] last week and very quickly learned how passionate they are, and you come very highly recommended by them. That means something in my book.
Again, Thank You.
Daniel

Hi Dennis,

Glad to see you respond in such a professional way to the pitiful review given to your product. Cinema5d has already lost me as a poster/viewer because of the obviously biased stance and shameful level of professionalism given to both your company and other companies.

I was contemplating buying one of the Korean "Gini" rigs, but your response has convinced me to save up some more student bucks and buy Canadian and support a great company. I look forward to using your DSLR rig and follow focus at some point in the future (hopefully sooner then later.)

Daniel, Logan, I can't tell you how much we appreciate all the support we've received from folks just like you. That said, there are some changes slated for our DSLR rig that have been in the works for some time. For instance our base plate system (and yes, it will be retrograde friendly) is about to receive an update that satisfies the requirements of multiple sizes of quick release plates, still be height adjustable, and offer drop in/out convenience. All that, and you'll still be able to slide/adjust like typical Manfrotto gear. :-)

Excellent response Dennis. I've posted several comments online and tweeted that the Cinema5D review was seriously flawed - and in particular did not do your products justice. Too many of the 'issues' the reviewers encountered were simply results of not understanding how the rig worked - and it's hardly fair to mark down Cinevate for their lack of knowledge / experience in setting it up. I got a lot more out of the FreshDV follow focus review. I don't use Cinevate products now but would love to look at some options in the future. the Cinema5D review has not changed my mid about the Cinevate quality at all - while the professional response from your end has only impressed me more. Good luck with all the new products.

Cheers

Glen

Dennis, YOUR THE MAN
I love the professional approach to that stupid review on cinema5d
Ive been using redrock and indisystem products lately since i'm just a student.

well guess what... Turns out i need a new follow focus and some baseplates, and maybe a 35mm adapter

You just won yourself a customer. It 1:31 am, ive been watching your video university section all night.
I'm 100% convinced your products are amazing.
I need clairfication on some items for fitting however. and i'll be giving support a call tomorow.
and hopefully, unlike redrock micro your guys answer the phone, hahah

Thanks for building a great product, you'll have my buisness shortly!!!

Ben, we're here 9-5 EST and Sarah will be standing by on the phones Friday. Monday to Thursday you'll find Hubert. Normally calls go to the sales queue first and if busy, you'll end up fowarded to Nick/Chris who can help with pretty much any questions.

Cheers,
Dennis

great rebuttle. I'm going to purchase your products just because this video impressed me.

Ps any discounts for production companies?

Steve, we operate (as you might guess from our pricing) at very tight margins. We therefore don't do a whole lot of discounting. We do work with our sponsored shooters etc. to offer workshop discounts (usually 10%) for attendees. Regardless, give us a call.

Class act Dennis. Good for you and your company.

Dennis, great rebuttal for protecting your brand. I was wondering if the filmmakers you mention in the video Patrick, Ray and Matt Jeppsen have received any free products, cash or in-kind payment (dinners, travel, expenses) to review or endorse a product.
Bloggers and filmmakers who make an endorsement must disclose the material connections they share with the seller of the product or service.

Might want to post cinevate policy on product endorsements and reviews.
Once again great job!

Dennis great stuff

I all so believe that review was somewhat unfair to several companies, but cinevate was treated the worst. Although I do not own any cinevate, I all ways considered seriously cinevate when making my gear choices. I haven't pick cinevate yet only because they didn't fit my particular needs, But I have to say their gear is top notch, and is definitely worth a look.

Any way kudos to dennis.

And maybe one day an average joe like me or you ( well not dennis even though I would kinda trust a review by him) will get to do an unbiased gear review.

To bad about cinema5d i liked that place but now we'll never get another review out there.

Dennis...you are a class act. Being a small business owner myself I know how hard it is when someone treats you badly or tries to ruin your reputation. You handled it very well and it's obvious that this video is earning you even more customers. Bravo!

Is that the cyclops making a cameo on one of those photos? i am due to purchase a viewfinder and i am holding out till yours is out. but my time is quickly running out. have to shoot in two weeks time run and gun style. Any definite dates when will it be available for purchase! I like your rebuttal video. your products were unjustly treated in that review. Your customers and will be customers am sure of are more discerning and smarter than the average. They would know fact from fiction.