DSLR Rig Review - Response

I'm very interested in the Pegasus gear for a Sony EX1R

Dennis,
Very nicely done. I appreciate you professionalism and the fact that you did what you did (making this video) shows how deeply you care about what you do, and who you do it for, filmmakers. I say Patrick and Konrad at In[Focus] last week and very quickly learned how passionate they are, and you come very highly recommended by them. That means something in my book.
Again, Thank You.
Daniel

Hi Dennis,

Glad to see you respond in such a professional way to the pitiful review given to your product. Cinema5d has already lost me as a poster/viewer because of the obviously biased stance and shameful level of professionalism given to both your company and other companies.

I was contemplating buying one of the Korean "Gini" rigs, but your response has convinced me to save up some more student bucks and buy Canadian and support a great company. I look forward to using your DSLR rig and follow focus at some point in the future (hopefully sooner then later.)

Daniel, Logan, I can't tell you how much we appreciate all the support we've received from folks just like you. That said, there are some changes slated for our DSLR rig that have been in the works for some time. For instance our base plate system (and yes, it will be retrograde friendly) is about to receive an update that satisfies the requirements of multiple sizes of quick release plates, still be height adjustable, and offer drop in/out convenience. All that, and you'll still be able to slide/adjust like typical Manfrotto gear. :-)

Excellent response Dennis. I've posted several comments online and tweeted that the Cinema5D review was seriously flawed - and in particular did not do your products justice. Too many of the 'issues' the reviewers encountered were simply results of not understanding how the rig worked - and it's hardly fair to mark down Cinevate for their lack of knowledge / experience in setting it up. I got a lot more out of the FreshDV follow focus review. I don't use Cinevate products now but would love to look at some options in the future. the Cinema5D review has not changed my mid about the Cinevate quality at all - while the professional response from your end has only impressed me more. Good luck with all the new products.

Cheers

Glen

Dennis, YOUR THE MAN
I love the professional approach to that stupid review on cinema5d
Ive been using redrock and indisystem products lately since i'm just a student.

well guess what... Turns out i need a new follow focus and some baseplates, and maybe a 35mm adapter

You just won yourself a customer. It 1:31 am, ive been watching your video university section all night.
I'm 100% convinced your products are amazing.
I need clairfication on some items for fitting however. and i'll be giving support a call tomorow.
and hopefully, unlike redrock micro your guys answer the phone, hahah

Thanks for building a great product, you'll have my buisness shortly!!!

Ben, we're here 9-5 EST and Sarah will be standing by on the phones Friday. Monday to Thursday you'll find Hubert. Normally calls go to the sales queue first and if busy, you'll end up fowarded to Nick/Chris who can help with pretty much any questions.

Cheers,
Dennis

great rebuttle. I'm going to purchase your products just because this video impressed me.

Ps any discounts for production companies?

Steve, we operate (as you might guess from our pricing) at very tight margins. We therefore don't do a whole lot of discounting. We do work with our sponsored shooters etc. to offer workshop discounts (usually 10%) for attendees. Regardless, give us a call.

Class act Dennis. Good for you and your company.

Dennis, great rebuttal for protecting your brand. I was wondering if the filmmakers you mention in the video Patrick, Ray and Matt Jeppsen have received any free products, cash or in-kind payment (dinners, travel, expenses) to review or endorse a product.
Bloggers and filmmakers who make an endorsement must disclose the material connections they share with the seller of the product or service.

Might want to post cinevate policy on product endorsements and reviews.
Once again great job!

Dennis great stuff

I all so believe that review was somewhat unfair to several companies, but cinevate was treated the worst. Although I do not own any cinevate, I all ways considered seriously cinevate when making my gear choices. I haven't pick cinevate yet only because they didn't fit my particular needs, But I have to say their gear is top notch, and is definitely worth a look.

Any way kudos to dennis.

And maybe one day an average joe like me or you ( well not dennis even though I would kinda trust a review by him) will get to do an unbiased gear review.

To bad about cinema5d i liked that place but now we'll never get another review out there.

Dennis...you are a class act. Being a small business owner myself I know how hard it is when someone treats you badly or tries to ruin your reputation. You handled it very well and it's obvious that this video is earning you even more customers. Bravo!

Is that the cyclops making a cameo on one of those photos? i am due to purchase a viewfinder and i am holding out till yours is out. but my time is quickly running out. have to shoot in two weeks time run and gun style. Any definite dates when will it be available for purchase! I like your rebuttal video. your products were unjustly treated in that review. Your customers and will be customers am sure of are more discerning and smarter than the average. They would know fact from fiction.

Enjoyed your sitr

Your stuff is VERY well made and VERY production friendly - it's like you are over our shoulders, thinking of how we would want things to be designed before we do.

I am looking forward to buy my dslr rig and after I saw the review of cinema 5d about all the rigs, cinevate is one of the top of my list. I think the gear looks pretty cool, and I think it will impress every actor who stands in front of it :)

Daniel, thanks for your feedback. Aesthetics are factored into everything we do these days for the exact reasons you mentioned. It's interesting to note how many revisions the current designs tend to get in the 3D modeling environment we work in, particularly when contrasted to what we were doing even 2 years ago. This eye to design/detail has been enhanced by the addition of several new folks to the team, as well as a formal brand standards manual that dictates colors, fonts, treatments etc. One wonders if I'll be a writing a book about all of this ten years from now..

Cheers,
Dennis.

Hi Dennis

My name is Alexander Rugel. I´ve discovered cinevate for a friend, Enrique García, from Austin College. My question is which adapter I should buy for my Panasonic DVX100 B (dv video camera). I also need to know if the image quality with DV cameras+cinevate adapters is equal or better than HD cameras. Can yo help me please?

I watched you videos on vimeo and think cinevate products are very interesting. I would like to know where can I buy you products, attending I live in Perú, Latin America.

Please, I´ll be waiting for your aswer.

Hi Alexander, thanks for your questions.

All of Cinevate's products, that you can find at http://www.cinevate.com/catalog, are available for shipping to Latin America.

Any further product questions you might have I would ask that you kindly direct them to hubert @ cinevate.com.

Thanks

Hi Dennis
Sorry to have missed you at NAB, next year. I plan to purchase one of your grip parts, the Uno Universal accessory mount. Because I have to deal with the $50 fedex shipping issue, I prefer to order from B & H. B & H does don't have the uno accessory, but they do have the Uno Grip. Is the uno grip a standard uno accessory with a handle on the 1/4 20 screw side ? If it is, then I will order the uno grip and unscrew the handle, giving me the 1/4 20 free to mount my other accessories. I can use the handle at a later time.
Thank you.

As a member of the military, our section is trying to change up our ability for shooting HD ( using XL H1A's). Is there a chance that we could trial out a Brevis-35 MP2 kit for the summer, older one would be fine, and see if this could work in a military setting.

Hi There
Do you deliver to The Netherlands ?Brgds Benny

Hi Benny. Yes, we do ship to the Netherlands.

I gotta get you, Dennis...

I have been following you for 2 or 3 years... and I have purchased the Small Camera Articulating Grip which is AWESOME for my HV-20 AND my newly bought T2i.

I have read the review at Cinema5D and I was like: WTF?! Something's here MUST be wrong.
it saddens me to no end to see you having to put a "counter attack" video (I know it's NOT counter attack, not strictly speaking anyway, because obviously you are not "attacking" anyone, but it serves as means to respond to the, quite frankly, ridiculous allegations. and in a amended world you wouldn't have to put this video AT ALL. but you did. and I applaud you for the way you exhibited it. one could clearly see how you took matters to your heart, but you remained calm, and were strict to the point.

As for myself, I have bought one of the other products, solely on the basis of price (and the fact that it is manufactured in my country so I have quick access to the rig… that is: to see it and "feel" it).

Now, I know that "you get what you are paying for"... but for me, if I were to start with these tools AT ALL - this was the right direction.

I wish you guys nothing but success... you guys - umm... who am I kidding : YOU, Dennis - seem like a really decent guy who seek for nothing but to improve film makers around the world.

I know my SCAG is NOT the last product I'll own that comes from you guys... I just hope it won't take TOO long...

All the best

Ariel

Oh... shoot

Small mistake. big difference <hides my face in shame>

I wrote :

//I gotta get you, Dennis...//

and I meant

//I gotta tell you, Dennis...//

hhiiii

Ariel, those are very kind words. Somehow I missed your comments here but it's never too late to say thanks :-). The entire team here is very much on the same wavelength. Our motivation comes from you.

Great video and rebuttal. The fact that RedRock pulled their entire review was shocking, but then I found someone had posted a link to this on Cinema5D's comments page. To have two leading makers of good hardware come back that hard at 5D REALLY makes one question their objectivity [and they get to keep their favorite rig???? really? That's unbiased?}

Anyhow, class act here and I learned more from your comments here than the review I quit reading. ;-)

Erik

p.s. as a former PR director, I offer double kudos for your reply and rebuttal. Their lame review and your great reply might put you in a better light and, ahem, "dim" the lights over yonder.

Thanks Erik :-) The entire team here really worked together to ensure that our response video was factual, professional and calm. In retrospect the whole thing was a very good learning experience, and strangely rewarding, in the way that so many customers expressed their positive views with respect to Cinevate gear. Despite the warm fuzzies, we never stop improving the gear and factual feedback (good, bad or ugly) remains very important to us.

Thanks for taking the time to share.

Cheers,
Dennis.

Love what your doing... I beilieve it's some of the best. Say your post on retired gear, but was told nope. What's up? Some of us dad's are on that tight, really can't afford new everything, waiting for a sale, scratch or used stuff...I have six kids and a wife to feed, and film.Plus trying out the stuff for training at my station. Any word on the retired gear, or upcoming sales? Wanna go cyclops, especially with these eyes... Any help....throw a bone this way, and keep up the great work!
Robert

Very professional. Nicely done

Oh please do not pay atention to that guy, just look at the video review he is doing about everything. Keep doing great products and do not pay attention to people that are getting pay by other companies (your competitors) to promote their products.

Hello I plan to open a store in Moscow photo and video equipment. I'm interested in your products. Are you considering a business partnership.

I came here from the C5D review page. I am looking to buy a DSLR rig, and I had evaluated Cinevate gear on my own previously.

Initially I was leaning toward another brand, but after seeing this video response, I am seriously considering Cinevate.

The video really showed the care and commitment to quality that this company has, and it completely changed my outlook on Cinevate.

Overall, I think you came out way ahead in the exchange. Your regular marketing materials didn't move me nearly as much as this rebuttal.

It's nice to see people that care as much about what they make as I do.