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DSLR Rig Review - Response


Recently Cinevate gear was covered in a review entitled the Cinema5D DSLR Rig Review. To be fair to all parties involved we decided to share this clip that clarifies some inaccuracies and demonstrates our continued efforts to better serve our customers.

Respectfully,
Dennis Wood

Other Responses:
FreshDV

Cinevate DSLR Rigs:
The DSLR Shoot Rig
The Uno DSLR Rig



The Stream of Problem-Solving Equipment Continues

My first task as CEO in 2010 is to once again thank all of our customers for their amazing support last month, making it the busiest December in company history. Cinevate remains modest and earnest in it’s desire to build positive relationships with all whom we encounter. This year promises to be an educational one as Cinevate partners with Adobe, Canon, Nikon and a growing family of highly creative studios. Our Shooter Showcase crew so far has included Casey Warren, Joe Simon, Ray Roman, Kevin Shahinian and this month Stillmotion. December saw the beginning of a great new friendship as Bill Frakes and Laura Heald of Strawhat Visuals came on board using Cinevate gear with Nikon DSLR equipment. Bill Frakes works extensively with Nikon worldwide, although most will recognize his work with Sports Illustrated Magazine.  Googling his name is all you need to figure out that Bill and Laura’s contributions are a good thing for all of our customers.

It would be irresponsible to start 2010 without talking about some of the great new Cinevate gear coming down the pipe. These days, a great deal of product development comes not only from our professional shooters, but also in the form of suggestions from you, our customers. Uno for example came about as a result of a suggestion from Simon Scheiner, a fellow I met in New York during a NJPVA event. He liked our Proteus DSLR rig just fine, but asked for a simpler, lighter, more compact DSLR rig. We made Uno for him, and every other creative artist out there looking for simplicity. Be sure and follow the Uno launch contest as we post entries that promise some seriously healthy laughter.

Medusa, another new product this month, came from the original Proteus cage concept that has been quite popular with many of our customers. Medusa gives them everything they asked for in terms of integrated grips, limitless configurations, quick release functions, variable height/width and better looks. We did this all and shaved 150 grams off the weight too! You’ll be introduced to the Durus Focus Gear Lever this week, a simple idea that required serious thought. This little addition to our Durus Follow Focus system makes it possible to pull focus without actually using a follow focus! Lest we be accused of laziness, Cinevate also introduces our Atlas 30 LTS to compliment the robust Atlas 200 system. To make sense of all the new gear, we’ll be shooting no less than six sessions to be hosted on Cinevate’s Video University next week.

None of this would be possible of course without some serious hard work and dedication from the entire Cinevate team, which has nearly doubled in size over 2009. I would be remiss in not publicly acknowledging their work, tolerance and dedication to the cause with a very sincere thank you. This year promises to a very exciting one indeed as the stream of problem-solving equipment continues.

Cheers,
Dennis Wood



We Remain Inspired Literally Daily …

Cinevate has been busy indeed over the last six months with gear that will redefine how shooters support their camera. Regardless of whether you’re shooting with an iPod, or a $25K ENG camera, we’ve been listening and planning very carefully. For example, our full face viewing aid for DLSR cameras (Cyclops) doubles the effective size of the camera’s LCD using an achromat optic, and provides integration for our amazing Medusa grip system, also coming this month. Not content to settle with just these advancements, we’ve also come up with a solution for still photographers who just want “something” simple.  We’ve yet to show a single picture or even hint at this rig until now, but it’s coming this month.

Being that the holiday season is upon us, and indeed, our version of Festivus, this is a perfect time to simply thank all of our friends for their kind support. Cinevate is all about relationships, be it with our customers, sponsored shooters, industry partners or families.  Business has been very good as we expand our product lines well beyond what started this all...the Brevis 35mm lens adapter. Cinevate has received no less than three innovation awards this year, including the Royal Bank of Canada Innovation Award, and the Premier’s Catalyst Award. The third award we’re not allowed to talk about yet grin It’s hard to explain the feeling in the air here, but basically I’ve never been more excited about supporting the creative abilities of everyone we work with. We remain inspired literally daily with what folks are doing with our equipment.


Be well,
Dennis Wood

“Our customer’s creativity should not be bound by their equipment”

This is part 2 of the Q and A with Corie Levitt - a student currently in film school who asked some excellent questions.

Q: 6. If you could magically develop any camera rig to promote motion by snapping your fingers what would it be and how do you see it benefiting film makers.
A: 6. You’ll see my answer to this question over the next two months. My only frustration is that I can’t have these products available at a snap of my fingers right now! 

Q: 7. Film makers refer to specialty camera rigs as tools, in a market that provides many different tools by several different companies what makes Cinevate the go to tools for any given job?
A: 7. Our products carry a level of flexibility and integration that make nearly anything possible. The design team makes great efforts to ensure customers with existing products find enhancement, not obsolescence in our new products.


Q: 8. As a film maker myself, I have a generic brand Steadi-cam sled and vest, do you see Cinevate creating such a system that is more affordable than for filmmakers than the Steadi-cam brand. Why or Why not?
A: 8. Steadicam does a very good job at what they do.  That said, you’ll find something very intriguing coming from us in about 2 weeks in this area.

Q: 9. After frequently surfing the Cinevate website I discovered that you have been naming rig setups after your customers, what inspired that movement and what role do the customers play in the development of cinevate rigs if any?
A: 9. Because our components are so flexible, we often find that our customers configure things in ways we did not predict.  We also know that their peers often want the exact same setup, or collection of gear.  We recently implemented a highly integrated management system that allows us to offer these kits with a minimum of added effort on our part.  This strategy simplifies the purchasing process for our customers and just makes sense to us.


Q: 10. Myself being a struggling student film maker does Cinevate offer any student discounts if not would you ever consider such a discount? Why? Why not? 
A: 10. We work on a very tight pricing scheme that ensures our products set a trend for price and performance.  This is why we typically don’t have sales, but rather focus on intelligent pricing for everything we manufacture.  With a growing number of sponsored shooters, we will however be offering their “retired” gear at significant discounts as it becomes available.

Cheers,
Dennis Wood
www.cinevate.com


It’s Been a Long Time Coming

It’s been a long time coming. Those who’ve been around here for awhile know that I post personally in a growing number of forums, blogs, vimeo, youtube, facebook and twitter.  This is a time consuming process but I’ve always felt it helped Cinevate as a company to stay closely in tune with its customers.  Folks tend to be pretty honest with their opinions on the web.  As you grow as a shooter, I grow too as a shooter, CEO, father and the like.  Corie Levitt approached me in the hopes I’d answer some questions related to a writing assignment he had taken on for film school.  This email also represents an entire flight pecking away at an iPhone so called keyboard.  Once a bluetooth driver gets released for tethering keyboards to iPhones, I’ll be all over it!

Corie, first of all thanks for your interest in Cinevate.  With your permission, I’d like to share your questions and my answers on our upcoming CEO blog as the questions have some familiar threads to things I often discuss with customers.  Let me know on that point but regardless, here we go.

Q: 1. Your recent products promote camera motion, what do you feel is the importance of such motion?
A: 1. Moving cameras in a way that helps to tell a story in a compelling manner is one way we can help cinematographers.  Tripod mounted, hand held, cable, dolly/jib shots, car mounts etc. are analagous in this sense as brushes are to an artist.  Each has it’s place in a story.


Q: 2. What inspired the creation of such specialty motion camera rigs?
A: 2. Initially the birth of my 1st daughter Olivia (now six) prompted the purchase of a video camera and sparked this journey.  Apart from constant joy in capturing my children’s antics, I also find myself both challenged and inspired by our customers.  In many cases, innovation comes from my own frustration with gear, but very often this frustration comes from those we work with.  This leads to problem solving. 


Q: 3. Do you feel that Cinevate is placing a unique imprint on the film industry in respects to camera motion rigs available to today’s film makers. if so why?
A: 3. Yes.  We’re solving problems for folks using highly innovative products with a build quality that is unique at our price point.  There is a constant level of excitement from the team as we push forward with new creations.

Q: 4. How do you foresee your Pegasus cable rig system assisting the film makers of today.
A: 4. As mentioned previously, cable cams are a tool we want in the kit that are safe, simple and rapidly deployed.  Our customer’s creativity should not be bound by their equipment.

Q: 5. I have observed that your rigs are assembled with tool-less quick disconnect methodology how do you see this design benefiting film makers.
A: 5. My philosophy is that transitions between shooting modes should be possible in less than 10 seconds.  Efficiency and the ability to react spontaneously to changing situations is our ultimate goal.

Cheers,
Dennis Wood
www.cinevate.com

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John Eldon
20 Jan 2010, 16:58
I'm very interested in the Pegasus gear for a Sony EX1R
Daniel Dunn
27 Jan 2010, 19:50
Dennis,
Very nicely done. I appreciate you professionalism and the fact that you did what you did (making this video) shows how deeply you care about what you do, and who you do it for, filmmakers. I say Patrick and Konrad at In[Focus] last week and very quickly learned how passionate they are, and you come very highly recommended by them. That means something in my book.
Again, Thank You.
Daniel
Logan Mackay
28 Jan 2010, 01:24
Hi Dennis,

Glad to see you respond in such a professional way to the pitiful review given to your product. Cinema5d has already lost me as a poster/viewer because of the obviously biased stance and shameful level of professionalism given to both your company and other companies.

I was contemplating buying one of the Korean "Gini" rigs, but your response has convinced me to save up some more student bucks and buy Canadian and support a great company. I look forward to using your DSLR rig and follow focus at some point in the future (hopefully sooner then later.)
Dennis Wood
28 Jan 2010, 14:43
Daniel, Logan, I can't tell you how much we appreciate all the support we've received from folks just like you. That said, there are some changes slated for our DSLR rig that have been in the works for some time. For instance our base plate system (and yes, it will be retrograde friendly) is about to receive an update that satisfies the requirements of multiple sizes of quick release plates, still be height adjustable, and offer drop in/out convenience. All that, and you'll still be able to slide/adjust like typical Manfrotto gear. :-)
Glen Ryan
28 Jan 2010, 20:21
Excellent response Dennis. I've posted several comments online and tweeted that the Cinema5D review was seriously flawed - and in particular did not do your products justice. Too many of the 'issues' the reviewers encountered were simply results of not understanding how the rig worked - and it's hardly fair to mark down Cinevate for their lack of knowledge / experience in setting it up. I got a lot more out of the FreshDV follow focus review. I don't use Cinevate products now but would love to look at some options in the future. the Cinema5D review has not changed my mid about the Cinevate quality at all - while the professional response from your end has only impressed me more. Good luck with all the new products.

Cheers

Glen
Ben Wall
28 Jan 2010, 23:35
Dennis, YOUR THE MAN
I love the professional approach to that stupid review on cinema5d
Ive been using redrock and indisystem products lately since i'm just a student.

well guess what... Turns out i need a new follow focus and some baseplates, and maybe a 35mm adapter

You just won yourself a customer. It 1:31 am, ive been watching your video university section all night.
I'm 100% convinced your products are amazing.
I need clairfication on some items for fitting however. and i'll be giving support a call tomorow.
and hopefully, unlike redrock micro your guys answer the phone, hahah

Thanks for building a great product, you'll have my buisness shortly!!!
dennis wood
29 Jan 2010, 09:04
Ben, we're here 9-5 EST and Sarah will be standing by on the phones Friday. Monday to Thursday you'll find Hubert. Normally calls go to the sales queue first and if busy, you'll end up fowarded to Nick/Chris who can help with pretty much any questions.

Cheers,
Dennis
steve chase
01 Feb 2010, 00:03
great rebuttle. I'm going to purchase your products just because this video impressed me.

Ps any discounts for production companies?
Dennis Wood
04 Feb 2010, 12:21
Steve, we operate (as you might guess from our pricing) at very tight margins. We therefore don't do a whole lot of discounting. We do work with our sponsored shooters etc. to offer workshop discounts (usually 10%) for attendees. Regardless, give us a call.
Kyle
05 Feb 2010, 14:51
Class act Dennis. Good for you and your company.
Bill Weddle
05 Feb 2010, 16:42
Dennis, great rebuttal for protecting your brand. I was wondering if the filmmakers you mention in the video Patrick, Ray and Matt Jeppsen have received any free products, cash or in-kind payment (dinners, travel, expenses) to review or endorse a product.
Bloggers and filmmakers who make an endorsement must disclose the material connections they share with the seller of the product or service.

Might want to post cinevate policy on product endorsements and reviews.
Once again great job!
Andrew McMillan
05 Feb 2010, 22:03
Dennis great stuff

I all so believe that review was somewhat unfair to several companies, but cinevate was treated the worst. Although I do not own any cinevate, I all ways considered seriously cinevate when making my gear choices. I haven't pick cinevate yet only because they didn't fit my particular needs, But I have to say their gear is top notch, and is definitely worth a look.

Any way kudos to dennis.

And maybe one day an average joe like me or you ( well not dennis even though I would kinda trust a review by him) will get to do an unbiased gear review.

To bad about cinema5d i liked that place but now we'll never get another review out there.
Laura Randall
06 Feb 2010, 20:16
Dennis...you are a class act. Being a small business owner myself I know how hard it is when someone treats you badly or tries to ruin your reputation. You handled it very well and it's obvious that this video is earning you even more customers. Bravo!
stephen hope
08 Feb 2010, 06:52
Is that the cyclops making a cameo on one of those photos? i am due to purchase a viewfinder and i am holding out till yours is out. but my time is quickly running out. have to shoot in two weeks time run and gun style. Any definite dates when will it be available for purchase! I like your rebuttal video. your products were unjustly treated in that review. Your customers and will be customers am sure of are more discerning and smarter than the average. They would know fact from fiction.