Please ensure that you have reviewed footage, reviews, and the product carefully before ordering. Customers have the option to return an item within 5 days after receiving it in case of an incorrect shipment, a manufacturing defect or if the item doesn't meet expectations. Customers should contact Cinevate to request the return, explain the reason and request shipping instructions and an RMA number. Cinevate charges a standard 5% restocking fee. Any damage or alterations to the items will be deducted from the refund.
Import duties, taxes, and other charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.Please check with your country's customs office to determine what these additional costs will be prior to completing your purchase.
All orders (in stock) typically ship within 2 business days, unless an item is on back-order in which case you will be notified immediately. Same day rush-orders are possible for an additional $45(CDN) fee. Please contact us directly to process this fee speedily at (647) 723-2664 or firstname.lastname@example.org. Shipping is calculated based on your country of origin and the weight of products ordered. Shipments are made using FedEx Express (insured, overnight delivery within North America, 2-3 business days elsewhere in the world) or FedEx Ground (not insured, within North America only, 8-10 business days). A shipping notification and tracking information is provided via email to the email address provided in your order.